Returns & Exchanges

At One Stop and Shop Market, we prioritize the freshness and quality of our food products. If you receive an item that is damaged or does not meet our high standards, we offer a hassle-free return or exchange process within 48 hours of delivery.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please carefully inspect all perishable and non-perishable items for any signs of damage or quality issues.

• 2.
  Contact Support

  Email our customer service team within 48 hours with your order number and a clear photograph of the item in question.

• 3.
  Verification Process

  Our quality assurance team will review your request and provide a resolution, such as a refund or a replacement credit, within one business day.

• 4.
  Dispose or Return

  Depending on the product type, we will either provide a prepaid shipping label for return or instruct you to safely dispose of the item.